TMF Backup (when you add it to Ai PC Fix) runs through NinjaOne using smart filters tuned for the folders people actually use: Documents, Pictures, and Desktop. That keeps coverage meaningful and storage efficient—without maintaining a brittle list of file extensions or legacy “select vs full” bundles.

Backups are encrypted for transport and at rest, with versioning so you can recover an earlier copy after accidental deletes, bad saves, or worse. Where it fits your compliance story, we can align with HIPAA-conscious practices and key management you already use with Tates PC. Workstations and servers can both be covered; server scope is sized with you at signup because data shape and change rate differ from desktops.

Need files back? In many business setups you can use our web recovery portal from a browser on a machine you trust¹—or open a ticket and we’ll help you restore the right version quickly.

¹Web access assumes you have credentials, a supported browser, and internet access on the device you use to recover files.

Every organization has a few special cases—a line-of-business app outside the profile, a shared drive, or a project folder in a custom path. We welcome that conversation: tell us what has to survive a bad day, and we’ll map it together so NinjaOne (or a companion design, such as Acronis for deeper DR when you’ve chosen it on the same order) matches how you really work.

Non-standard paths and one-off integrations are implemented as scoped professional work—a deliberate engineering pass so filters, permissions, and retention stay clean. When it’s outside the standard smart-filter footprint, we quote a clear, modest time block (professional services) so you know exactly what ships before we touch production paths. That protects your data and our ability to support you predictably: right-sized effort, no surprise scope.

Pricing for Ai PC Fix, backup seats, and add-ons is always current on signup. Questions before you commit? Contact Tates PC and we’ll help you pick the right footprint.